FAQs

Frequently Asked Questions (FAQ)

Last Updated: October 2025

This FAQ page provides clear answers to the most common questions regarding ordering, shipping, cancellations, returns, refunds, payments, product information, and account support. All answers are fully aligned with our official store policies and procedures.

1. ORDERING

1.1 How do I place an order?

Add any item to your cart, proceed to checkout, and follow the steps to enter shipping and payment information. Once the order is complete, you will receive a confirmation email with your order number.

1.2 What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods shown at checkout. All payments are processed securely with encryption and fraud protection measures.

1.3 Will I receive an order confirmation?

Yes. A confirmation email is automatically sent after you complete checkout. If you do not receive one, please check your spam folder or contact support.

2. SHIPPING

2.1 What are your handling and shipping times?

Handling Time: 1–2 business days
Transit Time: 2–6 business days
Fulfillment Days: Monday–Friday
Order Cut-Off: 5:00 PM EST

Orders placed before 5 PM EST are processed the same business day.
Orders placed after 5 PM, or on weekends/holidays, are processed the next business day.

2.2 Which carriers do you use?

We ship using reliable carriers such as USPS, UPS, FedEx, or DHL depending on location and carrier availability.

2.3 Do you ship internationally?

At this time, we ship only within the United States.

2.4 How can I track my order?

Once your order ships, you will receive a tracking number via email. Tracking may take up to 24 hours to update after the carrier receives the package.

2.5 My package shows delivered but I didn’t receive it. What should I do?

Please check your mailbox, porch, neighbors, and building management first.
If the package still cannot be located, contact the carrier directly for delivery verification and then email us for assistance.

3. CANCEL OR CHANGE ORDERS

3.1 Can I cancel my order?

Yes—only if the order has not entered fulfillment. Once the order is packed or shipped, it cannot be canceled.

3.2 Can I change my shipping address or items?

Yes, modifications are possible before the order enters fulfillment. Once prepared or shipped, no changes can be made.

3.3 What if I entered the wrong address?

Contact us immediately. If the order has not been fulfilled, we can update it.
If it has already shipped, we cannot modify the address and cannot guarantee recovery.

4. RETURNS & REFUNDS

4.1 What is your return policy?

We offer a 60-day return window, giving customers plenty of time to evaluate their purchase.

4.2 Are there any return or restocking fees?

No. We do not charge any return, processing, or restocking fees.

4.3 How long does it take to receive a refund?

Refunds are processed within up to 10 days after the return is approved.

4.4 How do I start a return?

Email support@aspestos.com with your order number and reason for return. We will guide you through the next steps.

4.5 What if my item arrives damaged or incorrect?

Contact us immediately with photos of the issue. We will replace or refund the item according to our policy.

5. PRODUCT INFORMATION

5.1 Are the product images accurate?

We aim for accurate representation, but fabric textures, colors, and appearance may vary due to device screens and manufacturing variations.

5.2 Do your products come with a warranty?

All products are sold as-is unless specified. We do not provide additional warranties beyond those required by law.

6. ACCOUNT & CUSTOMER SUPPORT

6.1 Do I need an account to order?

No. You may checkout as a guest or create an account for faster future purchases.

6.2 How do I contact customer support?

Email: support@aspestos.com
Operating Hours: 8:00 AM – 7:00 PM EST (Monday–Saturday)

7. SECURITY & PRIVACY

7.1 Is my payment information secure?

Yes. We use encrypted payment gateways and do not store full credit card information.

7.2 What do you do with my personal information?

Your data is collected and used according to our Privacy Policy. We never sell personal information without authorization.

8. WEBSITE POLICIES

8.1 Where can I read all your store policies?

You can find all official policies on our website:

Need More Help?

If your question is not covered in this FAQ, feel free to contact our customer service team at support@aspestos.com. We are here to assist you every step of the way.