Return & Refund
Return & Refund Policy – Aspestos.com
Last Updated: October 2025
At Aspestos, we strive to ensure every customer has a reliable, transparent, and stress-free shopping experience. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning products and receiving refunds for orders placed on aspestos.com.
This policy applies to all customers within the United States.
1. General Return Policy Overview
We offer a generous 60-day return window from the date your order is delivered.
- Return Window: 60 days from delivery
- Refund Processing Time: Up to 10 days after inspection
- Return Fees: No fees at all
- Return Shipping Costs: Completely free
- Eligible Items: Unused, unworn, unwashed, undamaged
- Support Hours: 8:00 AM – 7:00 PM EST (Mon–Sat)
2. Eligibility Requirements
To qualify for a return, the item must satisfy all of the following:
- Be in new, unused condition
- Include original packaging, tags, and accessories
- Be returned from the original purchaser
- Include order number or proof of purchase
Items that are not eligible:
- Items not purchased from aspestos.com
- Returns after 60 days
- Products damaged from misuse or improper care
3. Return Timelines
| Stage | Description | Timeframe |
|---|---|---|
| Return Window | Time allowed for customer return | 60 Days |
| Initial Response | Support confirms request | 1–2 Business Days |
| Return Shipping | Customer ships item with prepaid label | Within 5 Days |
| Inspection | Warehouse quality check | 1–3 Business Days |
| Refund Issuance | Processed after approval | Up to 10 Days |
4. Return Shipping Cost
All return shipping is 100% free. No fees or deductions are ever applied.
| Return Type | Cost |
|---|---|
| Standard Return | $0 |
| Exchanges | $0 |
| Incorrect / Damaged Items | $0 |
5. How to Initiate a Return
-
Contact Customer Support
Email with order number and reason (optional) -
Receive Prepaid Return Label
Sent within 1–2 business days -
Prepare Package
Include accessories, packaging, tags -
Ship the Item
Drop-off at the assigned carrier -
Inspection & Refund
Refund issued after approval
6. Refund Method & Processing Time
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Cards | 3–10 Days | Bank processing varies |
| PayPal | 1–5 Days | Usually faster |
| Shop Pay / Apple Pay / Google Pay | 1–7 Days | Depends on provider |
7. Exchanges
All exchanges are free within 60 days.
If the desired item is out of stock, you may choose:
- A different item of equal value
- A full refund
8. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, we will:
- Ship a replacement free
- Cover return costs
- Offer refund if no replacement is available
Report issues within 7 days with photos and order number.
9. Non-Refundable Situations
- Items with wear or damage
- Returns without our label
- Late returns after 60 days
- Missing packaging or parts
10. Lost or Missing Refunds
If your refund is delayed:
- Check your bank account
- Contact your bank or card provider
- Contact Aspestos customer support
11. Cancellations Prior to Shipping
Orders can be canceled before fulfillment. After shipping, customers may return the order using our free return process.
12. Policy Alignment With Shipping Terms
This policy aligns with our Shipping Policy:
- Handling Time: 1–2 Business Days
- Transit Time: 2–6 Days
- Fulfillment Days: Monday–Friday
- Cut-Off Time: 5:00 PM EST
- Support: 8:00 AM – 7:00 PM EST
13. Customer Support
Aspestos Support Team
Hours: 8:00 AM – 7:00 PM EST (Mon–Sat)
We aim to respond within 1–2 business days.
